A Freelance Sourcer for a Call Center, like the one at Tabby you mentioned, is primarily responsible for finding and attracting qualified candidates to fill open call center positions. Their duties typically revolve around these key areas:

• Understanding Hiring Needs: They work closely with hiring managers to understand the specific requirements of each call center role, including skills, experience, and personality traits. This includes the types of customer interactions, technical skills required, and language proficiencies.

• Developing Sourcing Strategies: They create and implement effective sourcing strategies to identify potential candidates. This might involve:

  • Utilizing Job Boards: Posting job openings on relevant online job boards (e.g., LinkedIn, Indeed, Bayt).
  • Networking: Building and maintaining a network of industry contacts and potential candidates.
  • Social Media Recruiting: Using social media platforms (e.g., LinkedIn, Facebook) to source candidates.
  • Database Searching: Searching internal applicant tracking systems (ATS) or other databases for qualified candidates.
  • Referral Programs: Encouraging employee referrals.
  • Boolean Search: Crafting complex search strings to find very specific skill sets online.
  • Direct Sourcing/Headhunting: Actively reaching out to passive candidates who aren’t actively looking for a job.”

• Candidate Screening: They review resumes and applications to identify candidates who meet the minimum qualifications for the role. This often includes initial phone screens to assess communication skills and fit.

• Building Candidate Pipelines: They proactively build a pipeline of qualified candidates for current and future openings. This ensures a readily available pool of talent.

• Staying Up-to-Date: They stay informed about industry trends, competitor hiring practices, and new sourcing tools and techniques.

• Reporting and Tracking: They track their sourcing efforts and report on key metrics, such as time-to-fill, cost-per-hire, and source of hire.

• Employer Branding: They represent the company professionally and promote its employer brand to attract top talent.

• Compliance: They adhere to all applicable labor laws and regulations related to recruitment and hiring.

In short, the Freelance Sourcer is the crucial first step in the hiring process, responsible for finding the right people to fill critical call center roles. Their effectiveness directly impacts the quality of the call center team and, ultimately, the customer experience.