Call Center Work From Home 17000 EGP
Call Center Representative
Dahab for trading
Automotive . Consumer Services . Cairo, Egypt
Company Profile
Location:Cairo, Egypt
Founded:2014
Industry:Automotive .
Consumer ServicesSpecialities:Automotive .
Consumer Services Company Size:11-50 employees
We are the management and call center branch of a U.S.-based locksmith company. Located in Egypt, we provide call center operations, administration, and accounting services.
Full Time
Remote
Dahab for trading-
Madinaty, Cairo
Job Details
Experience Needed: 2 to 4 years
Career Level: Experienced (Non-Manager)
Education Level:Not Specified
Salary:15000 to 17000 EGP Per Month
Job Categories:
- Customer Service/Support
- Operations/Management
Skills And Tools:
Call Center
Job Description
Meet personal/team qualitative and quantitative targets
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Job Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
